UX RESEARCH · SERVICE DESIGN · CUSTOMER EXPERIENCEWith a background in psychology, UX and customer experience, I use research and real-world insight to find friction, understand what’s causing it and turn complexity into clearer, more human experiences.
I study where people, products, and processes stop making sense
FEATURED WORK
MatchaMate
A community product concept for matcha discovery, education, and local recommendations.
UMICH Campus Navigation
A research-driven exploration of how students navigate campus and where existing tools fail them
UX RESEARCH · PRODUCT DESIGN · ACCESSIBILITY
UX RESEARCH · SERVICE DESIGN · JOURNEY MAPPING
Driver Assistance
A concept exploring how in-vehicle interaction can reduce distraction and support situational awareness.
INTERACTION DESIGN · HUMAN FACTORS · PROTOTYPING
WHAT I DO
User Research
Interviews, surveys, usability testing, journey mapping, competitive analysis, qualitative synthesis
Service & Experience Design
Customer journeys, pain-point identification, service workflows, accessibility, experience improvement
Process Improvement
Workflow analysis, escalation patterns, documentation, root-cause identification, cross-functional problem solving
Product & Interaction Design
Information architecture, wireframing, prototyping, Miro, interface design, Figma
A BIT ABOUT MEI’m a UX-minded problem solver with a psychology background, a love for understanding people, and a soft spot for good matcha, a well designed system, and a complex anime plot
Outside of work, you can find me reading, exploring new cafes, or spending time with my cats.
EDUCATIONUniversity of Michigan
B.S. Psychology - Minor in User Experience Design & Researc
EXPERIENCE SNAPSHOTRivian
Vehicle Service Support | 2025 - PresentComerica Bank
Contact Center Agent | 2022 - 2024Saad Meats Wholesale
Accounting Assistant | 2021 - 2023NTT Managed Services
Technical Support Analyst | 2019 - 2021